About me

Services Victoria/Two Bulls / Sept 2022 - Jan 2023

My work at Services Victoria (Two bulls agency) mostly centered around thinking about how to remove the block to communication online. More >

The University of Sydney / Aug 2023 - Present

Lead service design projects to improve the student and faculty experience across various departments.
Collaborate with stakeholders to identify pain points and opportunities for enhancing service delivery.
Conduct user research, including interviews, surveys, and usability testing, to inform design decisions.
Develop service blueprints, customer journey maps, and personas to visualize user experiences and identify areas for improvement.
Plan and facilitate co-design thinking workshops and co-creation sessions to generate innovative solutions.
Work closely with cross-functional teams, including IT, marketing, and administration, to implement design solutions and ensure alignment with organizational goals.
Monitor and evaluate the impact of design interventions, iterating based on feedback and data analysis.

MS degree • Information Design & Technology / 2015 - 2017

BA degree • Psychology / 2014 - 2017

Contactor for the past 18 years

MS degree • Information Design & Technology / 2015 - 2017

Communication certification in Neuro Linguistic programming - Effective communication

Proficient in design thinking methodologies and tools, including user research, journey mapping, and prototyping.
Strong understanding of service design principles and their application in academic settings.
Excellent communication and collaboration skills, with the ability to engage stakeholders at all levels.
Experience with design software such as Adobe Creative Suite, Sketch, or Figma.
Knowledge of project management methodologies, such as Agile or Scrum.
Ability to adapt to changing priorities and work effectively in a fast-paced environment.

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