Iām Linh, a designer who loves to innovate. š
As a UX/product designer working at the apex of new tech, Iām fascinated by how design decisions influence user interactions with products. When approaching a new project, my aim is to make product integration into consumer experiences as seamless as possible. Dynamic and innovative service designer with 18 years of experience seeking to leverage design expertise to enhance user experiences and streamline processes within a university environment. Iām passionate about combining creativity with strategic thinking to drive positive change and foster a culture of innovation.
Work experience
Product designer
Services Victoria/Two Bulls / Sept 2022 - Jan 2023
My work at Services Victoria (Two bulls agency) mostly centered around thinking about how to remove the block to communication online. More >
Service designer
The University of Sydney / Aug 2023 - Present
Lead service design projects to improve the student and faculty experience across various departments.
Collaborate with stakeholders to identify pain points and opportunities for enhancing service delivery.
Conduct user research, including interviews, surveys, and usability testing, to inform design decisions.
Develop service blueprints, customer journey maps, and personas to visualize user experiences and identify areas for improvement.
Plan and facilitate co-design thinking workshops and co-creation sessions to generate innovative solutions.
Work closely with cross-functional teams, including IT, marketing, and administration, to implement design solutions and ensure alignment with organizational goals.
Monitor and evaluate the impact of design interventions, iterating based on feedback and data analysis.
Education
Columbia University
MS degree ā¢ Information Design & Technology / 2015 - 2017
Certificates
Stanford University
BA degree ā¢ Psychology / 2014 - 2017
Design sprint
Genrotech / 2018
UX course
Course provider / 2026
Contactor for the past 18 years